We want you to feel confident and happy when shopping with us. Since our products are fulfilled through trusted partners—Printful, Squarespace, and theprintspace.co.uk—we’ve outlined our policy below so you know exactly what to expect.

Fulfilled by Printful: Custom, On-Demand Products

All items are printed and shipped by Printful, our trusted print-on-demand partner. As each product is made just for you, we cannot accept returns or exchanges for reasons such as:

• Ordering the wrong size or color

• Changing your mind after purchase

However, if your order arrives with a production issue, a defect, or is damaged in transit, we’ll absolutely make it right.

You’re Covered If:

• Your item arrives damaged

• There is a misprint or manufacturing defect

• You receive the wrong item

What To Do:

Please contact us within 30 days of receiving your order here. Include the following:

• A brief description of the issue

• A clear photo of the problem

• Your order number

Once Printful verifies the issue, we’ll offer you either a free replacement or a full refund, depending on your preference.

💡 Good to know: You usually won’t need to send anything back — we’ll handle it directly with Printful.

Exchanges & Sizing

Because each product is made on demand, we unfortunately can’t offer size or color exchanges.

To avoid any issues, please double-check the size guide on each product page before placing your order.

Refunds

If your refund is approved due to a defect or fulfillment error:

• It will be issued to your original payment method via Squarespace Payments

• Refunds typically take 5–10 business days to appear, depending on your bank or card provider

Squarespace securely processes all payments and refunds.

Incorrect Addresses & Unclaimed Packages

If your order is returned due to an incorrect or insufficient shipping address, or if the package is unclaimed, we’ll reach out to confirm your details and offer to reship the item at your cost.

Fulfilled by theprintspace.co.uk: Fine Art & Photography Prints

For products fulfilled by theprintspace.co.uk, our policy is as follows:

You're Covered If:

• Your item arrives damaged

• There is a production defect

• The product does not match the uploaded file within a reasonable industry-standard tolerance

What To Do:

Please contact us within 14 days of receiving your order here. Include:

• A brief description of the issue

• A clear photo of the problem

• Your order number

We may request the return of the damaged or defective product. Upon verification, we will:

• Repair the defect and redeliver at no additional cost; or

• Reprint the item and redeliver at no additional cost; or

• Cancel the order and issue a full refund

💡 Note: Refunds or replacements are not provided for issues arising from customer-provided files, such as pixelation or color profile problems.

EU Consumer Rights Notice

Under Article 16(c) and (e) of Directive 2011/83/EU, the right to withdraw from a purchase does not apply to goods that are made to order or clearly personalized.

Since all of our products are custom-made just for you, returns or exchanges are only possible in the case of a quality issue.

🤝 We’re Here to Help

If you have any questions or concerns, please fill out the contact form on our website — we’ll get back to you as soon as possible.

Thank you for supporting small, sustainable businesses like ours that create beautiful, one-of-a-kind work just for you!